> Prisma API docs: quickstart, core concepts and supported platforms for reading and replying to Google, App Store, Google Play, Trustpilot, Yelp and Tripadvisor reviews.
## Choose your path
## Everything the API covers
Reviews GETEvery review in one shape: rating, title, text, author, language, reply and url.
Replies POST · DELETEPublish your reply through the platform's official API on Google, App Store, Google Play, Judge.me and Trustpilot.
Locations GETThe businesses, apps and listings you connected, with their sync status.
Usage GETYour plan, connected locations, requests and replies this month.
Platforms 11How each platform connects, what it allows and how often Prisma checks it.
ErrorsEvery error code with its meaning and what to do, plus retry advice.
More: [Integrations](/integrations) · [Pricing](/pricing) · [Security](/security) · [Changelog](/changelog) · [llms.txt](/llms.txt) · [llms-full.txt](/llms-full.txt)
The endpoints you'll use most are `/connections`, `/locations`, `/reviews`, `/reviews/{id}/reply`, `/webhooks` and `/usage`, plus the webhook events `review.created`, `review.updated`, `reply.published`, `reply.failed` and `connection.updated`.
## Core concepts in 60 seconds
- **API key.** A secret for your workspace, sent as `Authorization: Bearer `. Live keys (`pk_live_…`) work on your real accounts; test keys (`pk_test_…`) work on sample data, and the two never mix. Never ship a key in a browser or mobile app.
- **Connection.** The access a business gives Prisma on one platform: OAuth (Google, Trustpilot), the platform's API credentials (App Store, Google Play, Judge.me, Yotpo, REVIEWS.io, G2) or a public listing URL (Yelp, Tripadvisor, Booking.com). Created with `POST /v1/connections`.
- **Location.** A Google Business Profile location, an app in one store, a Judge.me shop, a Trustpilot business unit or a listing on another platform. Plans are priced by connected locations; the Spark plan is free for 2.
- **Review.** One normalized object, whatever the platform: `id`, `platform`, `location_id`, `rating`, `title`, `text`, `author`, `language`, `url`, `created_at`, `updated_at` and `reply`.
- **Reply.** The public response from the business. Create or replace it with `POST`, remove it with `DELETE`. You write the text, or your software does; Prisma queues it and publishes it through the platform's official API. Read-only platforms have no reply API, so each review's `url` links to where you answer it on the platform.
Prisma only works with accounts you own or manage. It does not collect reviews of other businesses.
## Supported platforms
| Platform | Read reviews | Reply to reviews | Status |
| --- | --- | --- | --- |
| Google Business Profile | Yes | By API | At launch |
| App Store | Yes | By API | At launch |
| Google Play | Yes | By API | At launch |
| Judge.me | Yes | By API | At launch |
| Trustpilot | Yes | By API | Beta |
| Yelp, Tripadvisor, Booking.com | Yes | Read only (link to answer on the platform) | Beta |
| Yotpo, REVIEWS.io, G2 | Yes | Read only (link to answer on the platform) | Beta |
Each platform has its own limits; they are all on [Platforms](/docs/api-reference/platforms). The platform pages go deeper: [Google Business Profile API](/google-business-profile-api), [Trustpilot API](/trustpilot-api), [App Store reviews API](/app-store-reviews-api) and [Google Play reviews API](/google-play-reviews-api). The full list is on [Integrations](/integrations).
## Docs for AI agents and LLMs
A plain-text index of Prisma and its docs lives at [/llms.txt](/llms.txt), following the [llms.txt specification](https://llmstxt.org/), so coding assistants and agents can find the right page without parsing HTML.
## Need help?
Read the `error.code` and `error.message` in the response first, and look the code up on [Errors](/docs/errors): most problems are a connection that needs reauthorization or the per-key rate limit. If you are still stuck, email hello@prismareviews.com with the `request_id` from the error response.
## FAQ
### Is there an SDK?
Not yet. The API is plain REST and JSON, so any HTTP client works. The quickstart shows curl, Node (fetch) and Python (requests).
### Do I need my own Google Business Profile API approval?
No. Prisma uses its own Google Cloud project for the Business Profile API. You only authorize Prisma on your profile with OAuth.
### Can I read reviews of a business I don't own?
No. Prisma reads and replies only on accounts that you, or your client, have authorized as owner or manager.
### Is there a sandbox?
Yes. Every plan includes test keys (`pk_test_…`) that connect any platform without real credentials, return sample reviews and accept replies without publishing them, so you can build and test your integration before connecting a real location.