Updated Oct 2026

Birdeye API: what you get and what it costs

The Birdeye API is a REST API that Birdeye customers use to pull reviews and other data out of their Birdeye account. You generate the key inside the Birdeye dashboard, each key has a call limit you get from support, and Birdeye does not publish a price: you request a quote based on your number of locations. If you only need to read and reply to reviews on Google, Trustpilot, the App Store and Google Play, Prisma is a reviews-only API with a public per-location price and 2 locations free.

What the Birdeye API is

Birdeye is a customer-experience platform for multi-location businesses. Reviews are one module next to listings, messaging, surveys and, more recently, AI agents. The Birdeye API is the developer door into that platform.

According to Birdeye’s developer portal documentation, the API is RESTful, uses resource-oriented URLs and standard HTTP status codes. The reference lives at developers.birdeye.com, with a Reviews section that includes a “Get” request you can copy as curl.

Who gets a Birdeye API key

The key is created in the dashboard: Settings → Integrations → API → “Generate API key” (Birdeye help center). Calls to the reviews endpoint also need your Business ID. In practice:

• You need an active Birdeye account to see the API settings.
• If the “Developers” tab is missing in your account, Birdeye asks you to contact support.
• The API extends the platform you already pay for. It is not sold as a separate, API-only plan.

What the Birdeye reviews API exposes

The documented use case is fetching reviews for a business, for example to embed them on your website. Birdeye’s own help article on that use case even offers to do the integration for you with admin access to your site. What we could not confirm from public documentation:

• Whether you can publish replies to reviews through the API.
• Which review sites come back through the API versus only in the dashboard.
• Webhook support for new reviews.

Birdeye API limits and pricing

Two things decide whether the Birdeye API fits a developer project: limits and price.

Limits. Every key has a call limit. Birdeye’s documentation says to contact the support team to get the current limit, and an error is returned once you exceed it. There is no public number to design against.

Pricing. Birdeye’s pricing page shows no figures. It asks for your business email, company, phone and number of locations (ranges from 1-3 to 1000+), and pitches one platform under one contract. That model makes sense for what Birdeye sells: a full suite, onboarding and a support team. It makes less sense if all you want is a JSON feed of reviews.

Why Birdeye doesn’t publish its price

Suites like Birdeye price per deal. The final number depends on modules, number of locations, contract length and negotiation. Publishing one price would either scare away small accounts or leave money on the table with enterprise ones. For a buyer, the trade-off is simple: you get a tailored package, but you can’t estimate the cost of your integration before talking to sales.

Birdeye API vs Prisma

Where Birdeye wins: if your team wants a dashboard for store managers, review requests by SMS, listings sync, surveys and a support team that implements it for you, Birdeye covers far more than Prisma. Prisma doesn’t try to.

Where Prisma wins: if you are a developer, an agency or a SaaS that needs reviews inside your own product, Prisma is the smaller piece: one API, a public price, and Google Business Profile API access handled by Prisma, so you don’t apply for Google’s review with your own project.

Read and reply to reviews with Prisma

Same job as a typical Birdeye API integration, without the suite. Once a location is connected by OAuth:

curl https://api.prismareviews.com/v1/reviews?location_id=loc_123&platform=google&since=2026-10-01 \
  -H "Authorization: Bearer $PRISMA_API_KEY"

const res = await fetch(
  "https://api.prismareviews.com/v1/reviews?location_id=loc_123&since=2026-10-01",
  { headers: { Authorization: `Bearer ${process.env.PRISMA_API_KEY}` } }
);
const { data } = await res.json();

import os, requests

r = requests.post(
    "https://api.prismareviews.com/v1/reviews/rev_789/reply",
    headers={"Authorization": f"Bearer {os.environ['PRISMA_API_KEY']}"},
    json={"text": "Thanks, Laura. Glad the new booking flow worked for you."},
)
print(r.status_code)

Every review comes back in the same shape, whatever the platform: id, platform, location_id, rating, text, author, created_at, reply {text, created_at}, url. Webhooks (review.created, review.updated, reply.published) replace polling. See the quickstart and the API reference.

Moving from the Birdeye API to Prisma

1. List what you actually use. If you call only the reviews endpoints, Prisma covers that part. If you depend on listings, messaging or surveys, keep Birdeye for those.
2. Create a Prisma account and an API key. No demo, no call.
3. Connect your locations by OAuth. Owner or manager access on Google Business Profile, Trustpilot, App Store Connect or Google Play Console.
4. Map fields. Birdeye’s review fields → Prisma’s normalized JSON. Store Prisma’s id next to your old ID during the transition.
5. Run both in parallel for a billing cycle. Compare review counts per location.
6. Switch polling to webhooks and turn off the old integration when the numbers match.

Running an agency? See Prisma for agencies for multi-client setups. Want the full suite comparison instead? Read Birdeye alternative for developers and agencies.

FAQ

Does Birdeye have a public API?

Yes, a REST API documented on developers.birdeye.com. You need a Birdeye account, because the key is generated in the dashboard.

How much does the Birdeye API cost?

Birdeye doesn’t publish prices. Its pricing page asks for your number of locations and contact details. The API comes with your Birdeye subscription.

What are the Birdeye API rate limits?

Each key has a call limit. Birdeye’s help center says to contact support for the current figure.

Can I get Google reviews without Birdeye?

Yes. The official route is the Google Business Profile API, which needs Google’s approval. Prisma handles that access, so you only connect your locations and call one API.

Can Prisma read reviews of businesses I don’t own?

No. Prisma only reads and replies to reviews of locations and apps you own or manage, connected by OAuth. If you need competitor data, read Google Reviews API vs scraping first.

Does Prisma replace Birdeye?

Only the reviews part, through an API. No listings, messaging, surveys or ads. See all integrations.