Prisma Reviews / Integrations / Booking.com

Booking.com reviews API

Read and reply to Booking.com reviews with the same API you use for every other platform. Public guest reviews with score, title, what the guest liked and disliked, guest name and date.

Read only Beta

Get API key Read the quickstart

api.prismareviews.com/v1

# List new reviews
curl "https://api.prismareviews.com/v1/reviews?platform=booking&since=2026-10-01" \
  -H "Authorization: Bearer $PRISMA_API_KEY"

# Booking.com is read only: answer each review on the platform, at its url
curl "https://api.prismareviews.com/v1/reviews/rev_01JB7Q" \
  -H "Authorization: Bearer $PRISMA_API_KEY"   # → "url": "https://…"

const BASE = "https://api.prismareviews.com/v1";
const headers = { Authorization: `Bearer ${process.env.PRISMA_API_KEY}` };

// List new reviews
const { data } = await fetch(`${BASE}/reviews?platform=booking&since=2026-10-01`, { headers })
  .then((r) => r.json());

// Booking.com is read only: answer each review on the platform, at its url
for (const review of data) console.log(review.rating, review.url);

import os, requests

BASE = "https://api.prismareviews.com/v1"
headers = {"Authorization": f"Bearer {os.environ['PRISMA_API_KEY']}"}

# List new reviews
data = requests.get(f"{BASE}/reviews", headers=headers,
                    params={"platform": "booking", "since": "2026-10-01"}).json()["data"]

# Booking.com is read only: answer each review on the platform, at its url
for review in data:
    print(review["rating"], review["url"])

Why Prisma instead of integrating Booking.com yourself

With Prisma

One API key for every platform
One JSON format: rating, text, author, reply, url
Signed webhooks for new reviews and replies
History kept from the day you connect
Test keys with sample data before going live

Booking.com on your own

Booking.com has paused new connectivity partners
No public API for guest reviews of your property
Scores out of 10 and split “liked / disliked” text
Replies only in the Extranet

Three steps to Booking.com reviews in your product

Connect

Add the property’s public Booking.com page. No Extranet login is shared with Prisma. The listing URL is the property’s public page on booking.com.

POST /v1/connections

curl -X POST https://api.prismareviews.com/v1/connections \
  -H "Authorization: Bearer $PRISMA_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
    "platform": "booking",
    "listing_url": "https://www.booking.com/hotel/us/acme-hotel.html"
  }'

Read
Public guest reviews with score, title, what the guest liked and disliked, guest name and date. New reviews also reach your webhook as review.created.
GET /v1/reviews
```
curl "https://api.prismareviews.com/v1/reviews?platform=booking&has_reply=false" \
  -H "Authorization: Bearer $PRISMA_API_KEY"
```
Answer on the platform
Read only: Booking.com has no reply API for third parties. Every review includes a link to answer it on the platform, so the property answers it in the Extranet.
GET /v1/reviews/{id}
```
curl https://api.prismareviews.com/v1/reviews/rev_01JB7Q \
  -H "Authorization: Bearer $PRISMA_API_KEY"
# → "url": the review on Booking.com, where the business answers it
```

What you get for Booking.com

Guest reviews
Title, what the guest liked and disliked, guest name and date, newest first.
One rating scale
Booking.com scores out of 10 become a 1–5 rating like every other platform.
Read only
No reply API for third parties: each review includes a link to answer it in the Extranet.
Webhooks
review.created fires when a new guest review appears.
Who it’s for
The review source that moves hotel bookings in Europe.

Frequently asked questions

Can I reply to Booking.com reviews through the API?

Read only: Booking.com has no reply API for third parties. Every review includes a link to answer it on the platform, so the property answers it in the Extranet.

How do my customers connect Booking.com?

Add the property’s public Booking.com page. No Extranet login is shared with Prisma.

What happens if I send a reply to a Booking.com review?

No. Booking.com doesn't let third parties publish replies through an API, so Prisma is read only there: POST /v1/reviews/{id}/reply returns 422 reply_not_supported. Every review includes url, a link to answer it in the Booking.com Extranet.

How is the Booking.com score converted?

Booking.com scores reviews out of 10. Prisma halves and rounds it to a 1–5 rating so it matches the other platforms.

Which plan includes it?

Every paid plan, from Beam (€49 a month for 10 locations). The free Spark plan covers the platforms with official reply APIs. Each listing or store counts as one location.

Other platforms

Get your API key in a minute

Free Spark plan: 2 locations, no card. Test keys return sample data on all 11 platforms, so you can build before connecting a real one.

Create free account Sign in

Booking.com reviews API

Why Prisma instead of integrating Booking.com yourself

Three steps to Booking.com reviews in your product

Connect

Read

Answer on the platform

What you get for Booking.com

Guest reviews

One rating scale

Read only

Webhooks

Who it’s for

Frequently asked questions

Other platforms

Get your API key in a minute