Prisma Reviews / Integrations / Loox
Loox reviews API
Read and reply to Loox reviews with the same API you use for every other platform. Published product and store reviews with rating, text, reviewer, product and the store’s reply.
Read only Beta
Loox reviews can be read through Prisma’s REST API: one API key, the same JSON fields as every other platform (rating, text, author, date, reply, url) and a webhook for each new review. Loox doesn’t let third parties reply by API, so each review carries a link to answer it on the platform.
- Reviews
- Read only
- Connects with
- The account’s own API credentials
- Format
- Same JSON as every platform: rating, text, author, date, reply, url
- Webhooks
- review.created, review.updated
- Status
- Beta
# List new reviews
curl "https://api.prismareviews.com/v1/reviews?platform=loox&since=2026-10-01" \
-H "Authorization: Bearer $PRISMA_API_KEY"
# Loox is read only: answer each review on the platform, at its url
curl "https://api.prismareviews.com/v1/reviews/rev_01JB7Q" \
-H "Authorization: Bearer $PRISMA_API_KEY" # → "url": "https://…" const BASE = "https://api.prismareviews.com/v1";
const headers = { Authorization: `Bearer ${process.env.PRISMA_API_KEY}` };
// List new reviews
const { data } = await fetch(`${BASE}/reviews?platform=loox&since=2026-10-01`, { headers })
.then((r) => r.json());
// Loox is read only: answer each review on the platform, at its url
for (const review of data) console.log(review.rating, review.url); import os, requests
BASE = "https://api.prismareviews.com/v1"
headers = {"Authorization": f"Bearer {os.environ['PRISMA_API_KEY']}"}
# List new reviews
data = requests.get(f"{BASE}/reviews", headers=headers,
params={"platform": "loox", "since": "2026-10-01"}).json()["data"]
# Loox is read only: answer each review on the platform, at its url
for review in data:
print(review["rating"], review["url"]) What you get for Loox
Who it’s for
Photo reviews for Shopify brands.
Frequently asked questions
Can I reply to Loox reviews through the API?
Read only: Loox has no API to answer reviews, so the team answers them in Loox.
How do my customers connect Loox?
The store generates a Loox API key (Convert or Unlimited plan) and gives Prisma the key and its public store ID.
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