Updated Oct 2026

Vacation rental reviews API: read and reply to Airbnb, Booking.com and Vrbo

Prisma is one REST API for the guest reviews of the vacation rentals you own or manage. If your listings are in Hostaway, Hospitable or Guesty, Prisma reads your Airbnb, Booking.com and Vrbo reviews and publishes your replies on Airbnb and Booking.com (and Vrbo with Hostaway), free on every plan. Google, Tripadvisor and Expedia reviews come in the same JSON, with a signed webhook for every new review.

Why it matters

• Airbnb’s API is invitation-only. A manager or an agency can’t apply for it, so there is no direct way to answer Airbnb reviews from your own tools.
• Booking.com has no reply API for third parties and paused new connectivity partners.
• Hostaway, Hospitable and Guesty are Airbnb software partners and their official APIs can publish a host’s response on Airbnb and Booking.com (Hostaway also on Vrbo). Prisma connects to yours with your own API key, so you answer every channel from one endpoint. How replying to Airbnb reviews by API works.

What you can connect

How it works

1. Create an API key in your property manager (Hostaway: Settings → Hostaway API; Hospitable: Apps → API access; Guesty: Integrations → Open API) and connect it in the Prisma dashboard or with POST /v1/connections. Every listing is imported.
2. Read new reviews with GET /v1/reviews?has_reply=false, or get a review.created webhook as soon as a guest review is published.
3. Reply with POST /v1/reviews/{id}/reply. Prisma publishes it on the review’s channel through your property manager and sends reply.published.

curl -X POST https://api.prismareviews.com/v1/reviews/rev_01JB7Q/reply \
  -H "Authorization: Bearer $PRISMA_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{"text": "Thank you, Sam! We hope to host you again."}'

Good to know: each review accepts one response, which can’t be edited or deleted afterwards, and Airbnb accepts it for 30 days after the review is published. Ratings out of 10 come back halved into the usual 1–5 scale.

What managers build with it

• One inbox for every channel in your own back office or your guest-experience tool.
• Alerts for low ratings in Slack or email the minute a review lands, through webhooks or n8n.
• Owner reports with ratings and reply rates per property, from GET /v1/stats.
• Answers written by your team or your own AI, published by Prisma with your approval. Prisma never writes them.

FAQ

Can I reply to Airbnb reviews by API?

Yes, if your rentals are on Hostaway, Hospitable or Guesty. Airbnb’s own API is invitation-only, but these are Airbnb software partners: Prisma connects to your account and publishes your response on Airbnb or Booking.com (and Vrbo through Hostaway).

How much does it cost?

The Hostaway, Hospitable and Guesty connections are free on every plan, including the free Spark plan, because they use your own API key and cost us nothing. Reading Airbnb or Booking.com from the public listing page, without a property manager, uses paid reads from the Beam plan (pricing).

Does Prisma write the replies?

No. Prisma publishes the reply you, your team or your own software send. It never writes or edits replies.

I don’t use Hostaway, Hospitable or Guesty. What can I do?

Prisma reads the public reviews of your Airbnb listings and Booking.com properties from their pages, read only, and each review links to where you answer it. Google reviews can be replied to once Google approves Prisma’s Business Profile access.