Updated
Support
People answer every message: there is no bot in between. Write in English or Spanish.
Contact us
- Email: hello@prismareviews.com, for questions about the API, the MCP server, connecting a platform, plans or billing.
- Chat: if you have an account, open the chat bubble at the bottom right of your dashboard. It shows your account to the team, so it’s the quickest way to sort out a connection.
- Security reports: security@prismareviews.com. See the security page.
- Privacy and data requests: privacy@prismareviews.com. See the privacy policy.
When something fails, include the request_id of the error (also in the Request-Id response header) or the time of the call, and which platform it was. Never send us your API key: we don’t need it.
Find an answer yourself
- Docs and the quickstart: set up, connect a platform and make your first call.
- Error codes: what each API error means and how to fix it.
- MCP server: use Prisma from ChatGPT, Claude, Cursor or VS Code.
- Status: whether the API, the website and the dashboard are up.
- Changelog: what changed and when.
Using Prisma from ChatGPT or Claude
When you add Prisma to an AI assistant, you sign in to Prisma and choose Live (your connected accounts) or Test (sample data). The connection appears on the API keys page of your dashboard, named after the app. To disconnect, remove the connector in the assistant or revoke that key: access stops at once.
Prisma doesn’t write replies. The assistant drafts them and Prisma publishes the text it receives, so check a reply before you let the assistant publish it.
FAQ
How do I contact Prisma Reviews?
Write to hello@prismareviews.com, or use the chat in your dashboard at app.prismareviews.com if you have an account. A person from the team answers both.
How do I disconnect Prisma from ChatGPT or Claude?
Remove the connector in the assistant’s settings, or revoke the key named after the app on the API keys page of your dashboard. Revoking the key stops access at once.
How do I delete my account and data?
Write to privacy@prismareviews.com from the email on your account. The privacy policy explains what is deleted and when.