Prisma Reviews / Free tools / Deleted review alert
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Deleted review alert
Get an email when one of your reviews disappears. Prisma reads every review of your profiles again each week through the platform’s official API and tells you when one is gone, whether its author deleted it or the platform removed it. Free on the Spark plan, no card, no AI.
How it works
- Create a free account and connect your profile: Trustpilot, the App Store, Judge.me or another platform with an official API. It takes a couple of minutes.
- Turn on “Email me when a review is deleted” under Connections in the dashboard. One click; turn it off the same way.
- Get an email when a weekly read finds a review that is no longer there: which platform and location, how many and when. Then see which review it was in the dashboard.
Platforms it works with
About 50 platforms where Prisma reads the whole review history through an official API, including Trustpilot (pending approval), App Store, Judge.me, eBay, Etsy, Steam, Trusted Shops, Feefo, Okendo, Loox, WooCommerce, Shopify App Store, Hostaway, Viator.
It does not work with Google Maps, Yelp or Tripadvisor (Prisma reads only part of their history, so a missing review isn’t a reliable signal) or Google Play (its API only returns the last 7 days). Google Business Profile comes once Google approves Prisma’s access.
Why know when a review disappears
- Your rating changes without a new review: a deleted 5-star review lowers it, a removed fake 1-star review raises it.
- A reported review was taken down: if you flagged a review to the platform, the alert tells you when it is gone.
- A customer changed their mind: some delete a review after you solve their problem; you know it worked.
- Your records stay straight: Prisma keeps the copy it had (unless the platform’s rules ask us to erase it) and marks it deleted, so reports and screenshots still add up.
What the email says, and what it doesn’t
The platform, the location, how many reviews disappeared and on which day. It never contains the review’s text or the author’s name. Only the account owner receives it.
For developers
The same detection is in the Prisma Reviews API: a review.deleted event on your review webhooks for each one, and GET /v1/reviews?include_deleted=true returns deleted reviews with deleted_at. See Reviews in the API reference.
FAQ
How does Prisma know a review was deleted?
Once a week Prisma reads every review of your connected profile again through the platform’s official API and compares it with the reviews it already has. A review that is no longer returned is marked deleted and you get an email. Prisma never judges from a partial read: if the platform stops early or returns nothing, nothing is marked.
Who deletes reviews?
The author can delete or edit their own review, and platforms remove reviews that break their rules or that their filters flag. The email tells you a review is gone; the platform decides why, and Prisma can’t see the reason.
Which platforms does the alert work with?
Platforms where Prisma reads the whole review history through an official API, such as Trustpilot (pending approval), the App Store, Judge.me, eBay, Etsy, Steam, Trusted Shops, Feefo and Okendo, about 50 in all. It does not work with Google Maps, Yelp or Tripadvisor, which Prisma reads only in part, nor with Google Play, whose API only returns the last 7 days of reviews.
Does it work with Google reviews?
Not yet. Google Maps is read only in part, so a missing review there isn’t a reliable signal. Google Business Profile will be supported once Google approves Prisma’s access to its API.
Is it really free?
Yes. The alert is part of the free Spark plan, with no card. Spark covers 2 locations; paid plans add more locations and faster checks for new reviews.
What does the email contain?
The platform, the location, how many reviews disappeared and when. It never contains the text of the review or the author’s name. You see which review it was in the dashboard, or by API with include_deleted=true.
Can I get it in my own software instead of by email?
Yes. Every deleted review also sends a review.deleted event to your webhooks, and GET /v1/reviews?include_deleted=true returns deleted reviews with their deleted_at date.
Does Prisma use AI?
No. Prisma compares the reviews the platform returns with the ones it stored. It does not use AI to read, score or write anything.